Refund policy
What is your return policy?
Free Returns
You can return your ordered, unused items, that are not worn or washed within 15 days with the labels attached and in their original package using our return form.
One return shipment per parcel is free.
I received a faulty item, how to return it?
Sorry about that. Email us at support@janelushka.com with your order number and a photo, and we’ll sort it out with you.
How can I return my order?
Step 1. Pack the items that you want to return or exchange in the original shipping box. Stick the supplied return label on the box and remove (or cover) the original shipping label.
Step 2. Pick up or drop off DHL Express
Pick up service at home or at your office.
- Book your pick up online https://www.dhl.com/en/express.html
- Book your pick up by phone https://www.dhl.com/en/contact_center/contact_express.html
Drop off your package for return at a DHL Express Service Point that is the closest by for you https://locator.dhl.com
Can I exchange an item?
Sometimes you just have to try an item on to see how it looks on you. If you need a different size use the same steps and form as you would if you’d return the items, to exchange an item. However, to be absolutely sure the item(s) will not sell out in the meantime, we suggest returning the items you want to exchange and place a new order to make sure you receive the items you want.
Have you received my returned order?
As soon as we’ve received your return, we process it within one working day and refund you within 14 days at the latest. Haven’t received your refund after 14 days? Contact us at support@janelushka.com.
When will I receive my refund?
Once your return is processed you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.